This course equips staff to recognize and manage workplace and patient conflict with confidence. Participants learn to de-escalate tension, handle difficult conversations, and adapt to different conflict “personalities” to maintain harmony—much like a zookeeper managing diverse animals. By mastering these communication and resolution skills, team members enhance patient satisfaction, improve team efficiency, and contribute to overall practice success.
Generously Sponsored by EssilorLuxottica
Learning Objectives:
Upon conclusion of this activity, attendees will be able to:
Understand workplace and patient conflict and feel equipped to manage disagreements, de-escalate tension, and conduct difficult conversations effectively
Emphasize impact on patient satisfaction, team efficiency, and practice success
Recognize and adapt to various conflict “personalities” to maintain harmony
