Lynn Eric Lawrence, MSOL, CPOT, ABOC, COA, OSC, Sr.: CooperVision: Written Articles (); Oasis Medical: Speaker's Bureau (honoraria or other compensation) ()
During this course, attendees will gain an overview of how phone triage and walk-in office visits should be handled from an optician and technician’s perspective. This presentation is very graphic. We will discuss key elements of triage, and the difference between an emergency and urgent care. Suggestions for setting up protocols will be discussed.
Learning Objectives:
Upon conclusion of this activity, attendees will be able to:
Develop a plan for ocular emergencies that fits within staff training parameters and protocols while maintaining medical responsibility
Define and identify an ocular emergency categories from routine to urgent
Develop a triage plan that includes critical documentation, meets medical legal standards with consideration for the next level of care
Initiate protocols and determine frequency of training for staff regarding legal issues and emergency procedures.
Apply knowledge of ocular emergency procedures through a series of case history examples
Review Step-by-Step procedures for team-approach staff training before an emergency is presented in the office
