Lynn Eric Lawrence, MSOL, CPOT, ABOC, COA, OSC, Sr.: CooperVision: Written Articles (); Oasis Medical: Speaker's Bureau (honoraria or other compensation) ()
This course teaches how teams can protect provider chair time through leadership, staff awareness, appointment management, and daily preparation. It emphasizes teambuilding, monitoring, and effective problem solving. The course will also review feedback from providers in the field.
Learning Objectives:
Upon conclusion of this activity, attendees will be able to:
Identify practice income, expenses, professional fees, chair time calculation for accurate fee presentation
Define your provider and practice capability and resources to support the provider
Define the office manager’s role to protect the provider from unnecessary interruptions and to create a desired practice culture
Create your office mission of the office and build a staff team through onboarding, team connection, provider communications, vendor training , and effective recruiting
Determine approaches for provider schedule management considering front desk operations, appointment types, office hours, emergency walk-ins.
Utilize patient portals via online interface to collect patient demographics prior to visit, allow for patients to review their past visit details, list medications and refills, and update their allergies or other health information
