Tami Franklin, CPOT ABOC: No financial relationships to disclose
Patients value a practice based on the first impression that is made within seconds. Practices need to consider, train and execute on strategies that make the first impressions the best they can be. Creativity to deliver an awesome patient experience throughout the patient’s journey through the practice. Having a patient experience that differentiates a practice will create an impression for patients that they will share with others.
Learning Objectives:
Upon conclusion of this activity, attendees will be able to:
Identify the components that define a first impression
Understand generational differences in the patients perception of a great first impression
Recognize strategies which maximize the practices impressions in all areas of the practice
